Contact information

At Deallomo, we are committed to providing helpful, responsive, and reliable customer support. Whether you have questions about our decorative bowls, trays, candle holders, lanterns, seasonal figurines, ornaments, and other home decor accessories, need assistance with an order, or would like information about shipping, returns, or refunds, our customer service team is here to help.

Customer Support

Brand Name: Deallomo

Website: https://deallomo.com

Customer Support Email: [email protected]

Legal Company Name: Qin'an Bocheng Motorcycle Sales Co., Ltd.

Registered Business Address:

Shop 1-2, 1st Floor, Minda Commercial and Residential Building, Jiefang Road, Xingguo Town, Qin'an County, Tianshui City, Gansu Province, China

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.

How We Can Help

Our customer support team can assist you with product information, dimensions, materials, colors, finishes, available variations, care instructions, intended uses, order inquiries, shipping and delivery updates, returns, refunds, exchanges, and other shopping-related concerns.

If you have questions about the suitability, specifications, or intended use of a decorative product, we recommend contacting us before placing your order.

For decorative bowls and trays, our team can assist with questions about dimensions, materials, finishes, and intended display purposes.

For candle holders and lanterns, we can help clarify available product specifications, compatible candle types where specified, and relevant product care information.

For seasonal figurines and ornaments, we can assist with product dimensions, decorative details, available variations, and handling recommendations.

For order-related inquiries, please include your order number and a brief description of your request so that we can assist you more efficiently.

Order Assistance

If you have questions about an existing order, please contact our support team using the email address provided above.

To help us locate your order, please include the following information where applicable:

  • Your order number.

  • The email address used when placing your order.

  • A brief explanation of your question or concern.

Our team can assist with order confirmation, payment status, available tracking information, delivery inquiries, and eligible order modifications or cancellations.

Please do not send payment card numbers, passwords, or other sensitive financial information by email.

Shipping and Delivery

We aim to provide clear information about shipping charges, order processing, and estimated delivery times.

Our standard shipping arrangements are:

Order Processing: 1–3 business days.

Standard Shipping Transit: 3–5 business days.

Estimated Total Delivery Time: 4–8 business days.

Our standard shipping charges are:

Orders from $0.00 to $39.98 USD: $12.99 USD for Standard Shipping.

Orders of $39.99 USD or more: Free Standard Shipping.

Delivery estimates may vary depending on the destination, carrier operations, public holidays, customs procedures, and other circumstances beyond our reasonable control.

For more information, please review our Shipping Policy.

If you have questions about your shipment or tracking information, please contact us at [email protected].

Returns and Refunds

If you need to request a return, exchange, or refund, please contact us before sending any products back.

We accept eligible return requests within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Our team will review your request and provide the appropriate return instructions, including the designated return address where applicable.

For damaged, defective, incomplete, or incorrectly supplied products, please provide your order number, a description of the issue, and photographs where available.

Please do not return products to an address that has not been confirmed by our customer support team.

Our registered business address is not necessarily our designated return address.

For eligible returns requested for personal reasons, customers are generally responsible for return shipping costs.

For confirmed defective, damaged, or incorrectly supplied products, Deallomo will cover reasonable return shipping costs where a return is required because of our error or a confirmed defect.

Approved refunds are generally issued to the original payment method within 5–10 business days after approval.

For additional information about return eligibility, return shipping costs, exchanges, and refund processing, please review our Return & Refund Policy available on our website.

Get in Touch

For questions, concerns, or assistance with your shopping experience, please contact us at [email protected].

You may also use the contact form on our website, where available, to submit an inquiry.

Our customer service team will review your request and respond during our published support hours.

We appreciate your interest in Deallomo and look forward to assisting you.