Contact Us
We're Here to Help
Thank you for visiting Deallomo.
Whether you have questions about our decorative bowls and trays, candle holders and lanterns, seasonal figurines and ornaments, other home decor accessories, or an existing order, our customer support team is here to assist you.
We aim to provide clear information, responsive service, and helpful assistance throughout your shopping experience.
How Can We Help?
Product Information
Need more details about a product? Contact us with questions about available sizes, materials, colors, finishes, decorative features, intended uses, care instructions, or other specifications.
Our team can help you better understand our home decor products before making a purchase.
For decorative bowls and trays, we can assist with questions about dimensions, materials, finishes, and display purposes.
For candle holders and lanterns, we can provide information about product specifications, available designs, and compatible candle types where specified.
For seasonal figurines and ornaments, we can help clarify product dimensions, decorative details, and available variations.
Orders & Payments
If you have questions about placing an order, payment confirmation, order modifications, cancellations, or your order status, please contact our support team.
Including your order number and the email address used at checkout will help us locate your purchase.
Shipping & Delivery
For questions about shipping destinations, delivery arrangements, shipping costs, estimated delivery times, or tracking information, please reach out to us.
Our standard shipping rates are:
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Orders from $0.00 to $39.98 USD: $12.99 USD.
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Orders of $39.99 USD or more: Free Standard Shipping.
Orders are generally processed within 1–3 business days, followed by an estimated 3–5 business days for standard shipping transit.
The estimated total delivery time is 4–8 business days, excluding unexpected delays and circumstances beyond our reasonable control.
You can also review our Shipping Policy for additional details.
Returns & Refunds
If you need assistance with a return, exchange, refund, damaged item, missing components, or an incorrect order, please contact us by email with your order number and a description of the issue.
Relevant photographs may help us review product-related concerns, particularly for fragile decorative items such as glass candle holders, decorative bowls, and seasonal figurines.
Eligible return requests may be submitted within 30 days of delivery, subject to our Return & Refund Policy.
For eligible returns requested for personal reasons, customers are generally responsible for return shipping costs.
For confirmed damaged, defective, or incorrectly supplied products, we will cover reasonable return shipping costs where a return is required because of our error or a confirmed defect.
Approved refunds are generally issued to the original payment method within 5–10 business days after approval.
Please refer to our Return & Refund Policy for applicable conditions and procedures.
Customer Support
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Response Time: We aim to respond within 1–2 business days, excluding weekends and public holidays.
You can contact us by email at any time. Our team will review inquiries during our regular support hours.
For order-related inquiries, please include your order number and a brief explanation of your concern.
Please do not send payment card numbers, passwords, or other sensitive financial information by email.
Company Information
Store Name: Deallomo
Website: https://deallomo.com
Legal Company Name: Qin'an Bocheng Motorcycle Sales Co., Ltd.
Registered Business Address:
Shop 1-2, 1st Floor, Minda Commercial and Residential Building, Jiefang Road, Xingguo Town, Qin'an County, Tianshui City, Gansu Province, China
Please note that the address above is our registered business address and may not be the designated return address.
For product returns, please contact our customer support team first to obtain the applicable return address and instructions.
Thank you for choosing Deallomo. We appreciate your interest in our decorative bowls, trays, candle holders, seasonal ornaments, and home accents, and look forward to assisting you with your shopping experience.